Web page privacy document


Gatestone & Co is committed to protecting your privacy rights. We are informing you about our collection and use of personal and non-personal information.

Why we collect personal information

Gatestone & Co collects the personal information you supply on this web page. This will be kept in strictest confidence. The personal information we collect may include your name, email address, mailing or business address, and phone numbers, but may include other information when needed to fulfill your request.

The information provided is only to be used to process the payment(s) you authorize and in return, to communicate transaction information with you. This information will only be disclosed to our banking institutions.

Account information:

Tells us who you are, and how to contact you.

Customer feedback and support:

Provides a mechanism for requesting information from Gatestone & Co. This information also provides us with insight on how we may improve our products and services to meet your needs.

Email correspondence:

Used to respond to your inquiries of all kinds.


Shows us payments you have put towards your account balance. We will not use, disclose or retain payment information except as required under law.

When do we disclose personal information?

Your personal information will only be used or disclosed for the specific purposes for which it is collected or as authorized by law. For example, Gatestone & Co must maintain website security, which includes the investigation of unauthorized attempts to access, alter or delete data, the spreading of viruses and other illegal intrusions. This could result in disclosures to law enforcement agencies.

How you can access your personal information

You can access or update your personal information by contacting the Customer Support team at: 1-800-900-4238

To assist us in processing your request, please be prepared to provide the following details:

  • Contact information (your name, address, email and telephone number)
  • Details of the request (e.g., change of email address, review of your personal information, etc.)

How do we protect your personal information?

Gatestone & Co uses well-established technology to protect the security of your online personal information and your personal content.

While we are committed to maintaining the security of your information, you play an important role in helping us meet this obligation. Never reveal your account details to anyone.


Encryption is a way of "scrambling" electronic information for transmission. 128-bit encryption is the strongest, most secure form of encryption that is generally available in Internet browsers on the market in North America today. That's why we require all of our customers to use a browser that supports this level of encryption.

Many areas of the Gatestone & Co website require 128-bit encryption. Your browser may use symbols such as a key or a padlock icon to show you when you are in a secure area. For more information about the encryption capabilities of your browser, use the browser's HELP menu.

In general, if your browser's encryption level is not high enough, you will not be able to use many of the Gatestone & Co website services.


A firewall is an "industrial-strength" combination of hardware and software designed to separate the Internet from our internal computer systems and databases. All Internet data flows through a series of safety checkpoints on its way to and from our internal systems so that only authorized messages and transactions enter our computing environment. These firewalls also help to prevent unauthorized access to our computer systems from outside.

By storing your data and messages on our servers, we keep the information securely behind our firewall. Please remember, any information that moves outside our secure website may not be secure.

How we use cookies and web analysis tools

Gatestone & Co contains links to other websites. While Gatestone & Co takes measures to ensure that the links on our website are to reputable and well-established companies, we are not responsible for the privacy practices of those websites. We encourage you to learn about the privacy practices of those websites.


A "cookie" is a piece of data that a web server creates when you visit a website. This data is typically encoded information about how and when you use a site. It is placed on your PC in the form of a small text file. Cookies cannot carry viruses or other damaging data.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For detailed information including how to opt-out please click here.

Children's personal information

Gatestone & Co does not knowingly collect personal information from children under the age of majority without the consent of a parent or guardian.

Links to other sites

While Gatestone & Co takes measures to ensure that the links on our website are to reputable and well-established companies, we are not responsible for the privacy practices of those websites. We encourage you to read and become familiar with the privacy policies of those websites before you volunteer any personal information.

How to reach us

Should you have any additional questions or concerns related to the Gatestone & Co Online Privacy Statement or our privacy practices please write to robert.a.coats@gatestoneco.com or by phoning 1-800-900-4238.